Bank Anywhere, Anytime.
With our Mobile Banking service, your bank is wherever you are. Pay your bills, check your balances, make transfers, find an ATM – all from your phone, whenever you’re ready. It’s really easy, too. All you need to become a Guaranty Bank Mobile Banking customer is an active Online Banking account and a web-enabled or text-enabled mobile device. It’s secure, convenient, it will revolutionize the way you bank. Oh, and it’s free from us. (Check with your provider to make sure Mobile Banking works with your plan). Getting started is simple, we’ll walk you through it.
Getting Started for Web
Follow these steps to bank anywhere, anytime with Guaranty Bank Mobile Banking:
- Login to your Guaranty Bank online account from your computer
- On the menu, select Options > Mobile Settings > Web Mobile Settings
- Select enable web access and enter your mobile phone number (unless you’d rather not receive text notifications).
- Select your service provider from the drop list, then select all of the accounts you’d like to access using mobile banking. Click Submit.
- Double check your enrollment information, then check the box to Accept these full terms and conditions. Click Confirm.
- A message confirming your enrollment will appear on your computer screen. You’ll also get a confirmation text that includes the URL you need to access Mobile Banking: www.gbankmo.mobi
Getting Started for Text
Follow these steps to enroll:
- Login to your Guaranty Bank online account
- Select Options > Mobile Settings > Text Mobile Settings
- Select enable text access, enter your mobile phone number, select all accounts you want to access using mobile banking and create a Mobile Short Name for each one. The mobile short name will be included in the text to request information for a specific account. Click Submit.
- Review your information, then check the box Accept these full terms and conditions, and click Confirm.
- A message screen confirming your enrollment will appear. Text the validation code to Guaranty Bank’s short code (89549) to complete your enrollment.
Valid SMS Messages
Here are a few helpful codes for Mobile Banking:
- <89549>
Security code you send when enrolling or changing enrollment information - Help
Shows command references - Bal
Shows balance for all enrolled accounts - Bal<account short name>
Shows the balance for the specified account - Hist
Shows the last four transactions for all enrolled accounts - Hist<account short name>
Shows the last four transactions for the specified account - Stop
Disables enrollment for text Mobile Banking
Note: Messages are not case sensitive. The account short name will be included in the text message requesting information for a specific account.
Mobile Banking How-To
To help you find your way around our Mobile Banking site, here are a few things you can do from your phone.
Access Mobile Banking at www.gbankmo.mobi and enter your Online Banking ID and password. This is very important: press the Submit button that appears on your screen. Never use your phone’s enter key.
Viewing Alerts
Select Alerts from the Main Menu. This option only displays if you have Alerts to view.
Viewing Transactions
- Select My Accounts from the Main Menu.
- Select the account you want to view. You’ll see a summary screen with your Account Balance.
- Select Transactions from the summary screen. Transactions from the last 15 days display in groups of 4 transactions per page. Select the date to see transaction details. Select Back to return to the list of transactions.
- From the transaction list, select Accounts to return to the list of accounts or Main Menu to return to the main menu.
Transferring Funds
- Select Transfers on the Main Menu.
- Choose the account you want to transfer funds from.
- Choose the account you’d like to transfer funds to.
- Enter the transfer amount in the dollars and cents fields and select Submit.
- You’ll see a notice on your screen that the transaction is in process.
- A confirmation message and number will appear when the transfer is complete.
- You’ll get an SMS Text Message confirming the transfer.
Paying Bills
- Select Pay Bills from the Main Menu.
- Select the Payee (you can only make payments to Payees you’ve established using your Online Banking account).
- Select the pay-from account and continue to the next screen.
- Enter the amount in the dollars and cents fields and select Submit.
- You’ll see an on-screen message that your transaction is in process.
- A confirmation message and number will appear when the bill payment is complete.
- You’ll get an SMS Text Message confirming the transfer.
- If you are not enrolled in online Bill Pay, clicking on the Pay Bills link will present you with the option to request enrollment from Guaranty Bank. Follow the on-screen prompts to submit your request for Bill Pay enrollment.
- You can only set up one-time immediate bill payments via mobile banking. Payments will process during the next bill pay processing time.
Frequently Asked Questions
If you’re new to the idea of Mobile Banking, you probably have a few questions. If we don’t answer them here, please call us. We love talking about our products.
- Q. What are the benefits of Mobile Banking from Guaranty Bank?
A. We’re glad you asked. Mobile Banking from Guaranty Bank is the ultimate convenience. You can bank while you’re standing in line at the grocery store, sitting fireside on a camping trip; two in the morning or two in the afternoon. It’s a natural extension of the exceptional service that drew you to Guaranty Bank in the first place. And it’s right on your phone. - Q. What kind of mobile device do I need to access my accounts?
A. Guaranty Bank Mobile Banking works with any web-enabled or text-enabled mobile device whose network allows secure SSL traffic. - Q. What functions can I perform from my phone with Mobile Banking?
A. Once you’ve enrolled in Guaranty Bank Mobile Banking you can:
View your Transaction History
Check your Account Balances
Transfer Funds between accounts
Pay Bills to existing Payees
View Alerts - Q. Is it safe? What if I lose my phone, is my information vulnerable?
A. It’s absoltuely secure. With mobile banking, you’re simply accessing your accounts, you’re not storing any of the information you access on your phone/mobile device. When you replace your device, just edit your Mobile Settings and update any information that may have changed, like your wireless provider or phone number. - Q. How do I know if I made a transfer or bill payment successfully?
A. Each time you make a transfer or bill payment, we’ll send you a confirmation SMS Text Message. If you don’t receive one, double check your transaction history to make sure the transaction went through. - Q. What if I don’t want to use Mobile Banking anymore?
A. Login to your online banking account on your computer and Select Options > Mobile Settings, then deselect Activate Mobile Banking Access and click Agree. - Q. Why can’t I add a new payee from my mobile device?
A. You can only send payments to established payees from your mobile device, which means you have to add a payee on your online account before you can send them a payment through mobile banking. To add a new payee, login to your online banking account from your computer, select Bill Payment, and add the new payee. - Q. What happens if I lose my signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message confirming that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your account and re-submit any transactions that did not process. - Q. What do I need to do if I get a new phone?
A. If you change providers or get a new phone number, login to your online banking account from your computer and update your information on the Options > Mobile Settings page. It’s important to keep your information up to date because you will not receive confirmation messages for Mobile Banking transactions if your phone number is incorrect. But, if you get a new phone and are using the same number and provider, you don’t have to do a thing. - Q. Is there a search function to help me find transactions?
A. No – since you can only view 15 days of transaction history on your mobile device, there’s no search function. - Q. Can I use any mobile device to access my accounts or do I have to use my own mobile phone?
A. You can access your accounts using any web-enabled or text-enabled mobile device that allows secure (SSL) traffic. But, we only send SMS Text messages to the number you entered when you enrolled for mobile banking. So if you use a device other than your own mobile phone to, say, transfer a sum of money from your savings account to your checking account, check the device connected to the number you registered with us for the confirmation text message.
