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The economic impact of the novel coronavirus COVID-19 has been widespread. Here you'll find additional resources for banking and business customers to help navigate these unchartered waters. This situation is rapidly evolving and we will strive to maintain current and accurate information as we are able.


As the state of this public health emergency changes from day to day, we will remain focused on keeping our employees and our customers safe, healthy, and informed. Please feel free to contact our Service Center if you have any questions or concerns at 1.833.875.2492 or use the chat feature found on this page.

Please wear a mask

Customers and employees are required to wear a mask in our banking centers. We want to prevent the spread of COVID-19. Don’t have a mask? No problem! We will provide one for you. We will observe health department occupancy guidelines in each banking center. If you do not feel well, please use our online banking, mobile banking or drive-thru options.

Practice physical distancing

Remember to stay a safe distance (at least 6 feet) from other customers. Observe the banking center floor signage and visit desks with a protective shield.

Customer and employee safety is our highest priority

Please visit our lobbies for new account openings, loan applications, and safe deposit box access. We encourage you to continue to conduct routine transactions via our drive-thrus, ATMs, and video banking channels. A complete list of our locations can be found here.

Thank you for your continued trust in Guaranty Bank for your banking needs. We'll get through this unprecedented time together. Stay safe and we'll see you soon!

Regardless of the bank's operating condition, your money is insured by the FDIC. Deposits up to $250,000 will continue to be covered, and since 1933 no depositor has ever lost a penny of FDIC-insured funds. The FDIC provides an online deposit insurance estimator for checking accounts, savings accounts, money markets and CD's on its website. The FDIC has also provided a document with frequently asked questions for banking customers which you can view here.

Economic Impact Stimulus Funds

The IRS has released the first of several rounds of ACH stimulus payments with a payment date of April 15. This means accounts will be credited on that date. Approximately 80 million payments were direct deposited in the first round. Currently, checks are scheduled to start mailing May 4 to those that don’t have bank account information on file with the IRS. The IRS has a page established to answer questions about the stimulus payments. For more information on the Economic Impact payments please visit the IRS website here.

For more information please contact our Service Center toll-free at 1.833.875.2492 or use the chat feature on our website. Looking for advice on what to do with your Economic Impact stimulus check? Find some useful tips in this recent post on our website blog.


Both Missouri and Kansas have declared the COVID-19 outbreak a disaster, triggering financial assistance programs administered by the Small Business Assocation and coordinated through financial institutions. If your insurance, and funding from FEMA, doesn't fully cover the disaster assistance you need, you can use a disaster loan from the SBA for things like:

  • Payroll
  • Fixed debts
  • Accounts payable
  • Other bills

The disaster declaration makes loans available statewide to small businesses and private, non-profit organizations to help alleviate econonic injury caused by COVID-19. This will apply to current and future disaster assistance declarations related to the coronavirus. SBA's Economic Injury Disaster Loans offer up to $2 million in assistance and can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.

Paycheck Protection Program Information

The PPP forgiveness process was launched in August - if you received a PPP loan through Guaranty Bank, you should have received an email with detailed information regarding our process for submitting forgiveness applications. If you have received this email, please check your spam folder or call us at 1.833.875.2492.

A forgiveness application job aid document is now available and can be viewed here. This important document details the steps you will take once the application process begins.

As an SBA Preferred Lender, Guaranty Bank stands ready to help local small businesses with this program. The Paycheck Protection Program is an SBA loan that helps businesses keep their workforce employed during the Coronavirus (COVID-19) crisis. It's designed to provide a direct incentive for small businesses to keep their workers on the payroll. The SBA may forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities.

This program is for any small business with less than 500 employees (including sole proprietorships, independent contractors and self-employed persons), private non-profit organization or 501(c)(19) veterans organizations affected by the COVID-19 pandemic. Businesses in certain industries may have more than 500 employees if they meet the SBA’s size standards for those industries. Small businesses in the hospitality and food industry with more than one location could also be eligible at the store and location level if the store employs less than 500 workers. This means each store location could be eligible.

Find more information from the SBA on disaster loan assistance here and the Paycheck Protection Program here.

For assistance please call us toll-free at 1.833.875.2492, use the chat feature on this page or send us a secure email here if you would like a member of our Service Center to contact you.


The Springfield-Greene County Health Department provides extensive local updates on the coronavirus outbreak on its website. The site offers guidance for dealing with the pandemic for specific groups including employers, employees, parents, and various business types.

The Missouri Department of Health and Senior Services provides extensive updates from across the state as well as resources for travelers, communities and a 24-hour hotline at 877-435-8411.

The Small Business Development Center at Missouri State University has created a landing page with information for business owners including dealing with disruption and creating disaster preparedness plans.

Be Vigilant Against Scams

Exercise extreme caution in handling any email with COVID-19-related subject lines, attachments, or hyperlinks in emails, online apps, and web searches, especially unsolicited ones. Additionally, be wary of social media posts, text messages or phone calls with similar messages.

Be vigilant, as cyber actors are very likely to adapt and evolve to the nation’s situation and continue to use new methods to exploit COVID-19 worldwide. By taking the precautions below, you can better protect yourself from these threats:

  • Avoid clicking on links and attachments in unsolicited or unusual emails, text messages, and social media posts.
  • Only utilize trusted sources, such as government websites, for accurate and fact-based information pertaining to the pandemic situation.
  • The Federal Emergency Management Agency recommends only visiting trusted sources for information such as, or your state and local government’s official websites - and associated social media accounts - for instructions and information specific to your community.
  • NEVER give out your personal information, including banking information, Social Security Number, or other personally identifiable information over the phone or email.
  • Always verify a charity’s authenticity before making donations. For assistance with verification, utilize the Federal Trade Commission’s page on charity scams.