In accordance with our area city and county directives, Guaranty Bank will be easing back into our new banking normal to provide the best possible service while maintaining an appropriate focus on the health a safety of our customers and associates. As Missouri Gov. Mike Parson has said, this will be more of a turn up the dial process than a flip of a switch.
Effective Monday, May 4, our retail banking centers will be accessible to customers for new account openings, loan applications, more complex transactions, and safe deposit box access. Each banking center will be adhering to occupancy guidelines and other social distancing recommendations.
We will also allow customers to wear their personal protective masks into our facilities and we will be offering disposable masks to customers, although we have a very limited supply. We now have office spaces with acrylic shields for safety to conduct client transactions. We are still recommending that most routine transactions be conducted through our drive-thrus, ATMs and video banking channels.
Our mobile app and online banking are available 24/7 to make deposits, transfer funds, pay bills and more. These channels are simple and free to use—and they help keep us all safer by reducing the need for close contact.
Representatives at our Service Center are also available by calling 1.838.875.2492 or through the live chat feature available on this page. You may experience an extended wait time due to high call volume and your patience is appreciated.
We are all facing challenges and doing our best to help each other. Taking care of our team members and our customers is our top priority, and we will continue to be here for you in every situation. We are committed to helping with the challenges posed by COVID-19 and providing you with updates as things progress on our dedicated coronavirus web page.
If you are a Guaranty Bank customer facing financial difficulties due to job loss, reduced hours or other impacts from COVID-19, please call us at 1.833.875.2492 to discuss your accounts and how we can be of assistance.
Thank you for placing your trust in Guaranty Bank. We value you and your business and pledge to be your resource for safe and secure financial services. As always, our Service Center is available toll-free at 1.833.875.2492 from 7:30 a.m. to 6:30 p.m. Monday through Friday and 8:30 a.m. to 1 p.m. on Saturday to help with your banking needs and answer your questions. Live chat is also available on our website during these times.
Guaranty Bank takes the health and safety of our customers and employees seriously. We appreciate your continued trust and thank you for choosing Guaranty Bank.