Customer Service Center | Springfield, MO – Nixa, MO – Ozark, MO | Guaranty Bank

Customer Service

Call 417.520.0260 from 8:00 am to 6:00 pm Monday-Friday and 9:00 am to 1:00 pm Saturday.

Online Banking Support

Call 417.885.0557 from 8:00 am to 6:00 pm Monday-Friday and 9:00 am to 1:00 pm Saturday.

Gift Cards

Provide the perfect gift to friends and family with a MasterCard® gift card that can be used virtually anytime, anywhere.

Lost or Stolen Card

To report a problem with your Guaranty Bank Visa® debit card including loss, theft or fraudulent activity, please call (417) 520-0260 during business hours or (800) 791-2525 after business hours.

For questions about your account or to report a Lost or Stolen Card:

Visa® Debit Card

To report a problem with your Guaranty Bank Visa® debit card including loss, theft or fraudulent activity, please call 417-520-0260 during business hours or 800-791-2525 after business hours.

Visa® and American Express® Credit Card

24-Hour Cardmember Service: 800-558-3424

To reach Cardmember Service via email, login to your account and click on Secure Messages.

Visa® Pay Card

Go online or call 1-866-212-9650 to report a lost or stolen card.

Notary

Free notary service to Guaranty Bank customers.

Order Checks

When you are ready to order, visit this site to reorder Deluxe Personal Checks.

If your account number has fewer than 10 digits, you MUST contact our customer service department at (417) 520-0260 prior to ordering online.

Note: You must enter the account number and bank routing number exactly the way it appears on your check reorder form! Click here to see an example.

Overdraft Protection Opt-Out

You may revoke your election to opt-in to our institution's payment of ATM and everyday debit card transactions at any time by using this form, calling us at 417.520.0260 or visiting any Guaranty Bank branch. It may take up to 5 business days after receipt of your request to revoke your authorization to process your request. For an overview of our overdraft services and fees please CLICK HERE. If you have already opted-out of overdraft protection and would like to opt-in please visit any Guaranty Bank location.

Telephone Banking

Free 24/7 access to several banking functions available through our TellerPhone program. Start by dialing (417) 520-6082.

If you are a first time caller, your PIN will be your entire nine-digit Social Security number. You will then be prompted to select your personal PIN for future use. If anyone else is on the account, they will set up their own PIN for access. Thereafter, just call the TellerPhone, and follow the menu:

TellerPhone Options

1. Bank Information

2. Account Information

3. Order a Stop Payment Against Your Account

4. TellerPhone Instructions

5. Account Transfers and Loan Payments

6. Change Your PIN

8. End Call

9. Repeat Menu Choices

* Report Lost or Stolen Card

Teller Services

  • Cashiers checks
  • Coin counting*
  • Fax service
  • Photocopies
  • Money orders

*Available at certain locations.

Direct Deposit

Arrange for automatic deposit of your paycheck, pension, Social Security, or other recurring checks directly into your Guaranty Bank checking, savings or money market account.

Automatic Transfers

Transfer funds automatically each month from your Guaranty Bank checking account into your savings or money market account. It's an easy way to "pay yourself first" and save! We can also arrange preauthorized transfers from third parties — a convenient way to make loan payments. Some restrictions apply.

Wire Transfers

Wire transfers are the fastest way to move money. We facilitate incoming and outgoing wire transfers domestically and internationally.

Incoming Wire - $12

Outgoing Wire - $20

Foreign Wire - $50